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This award-winning North America airline is now offering free in-flight booze to all its passengers after customer pushback

  //food-wine.news-articles.net/content/2025/10/12 .. -all-its-passengers-after-customer-pushback.html
  Published in Food and Wine on Sunday, October 12th 2025 at 12:13 GMT by Time Out
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Air Canada Announces Free In‑Flight Alcohol for All Passengers After Customer Pushback

In a move that has set a new standard for airline hospitality, award‑winning Air Canada has announced that it will now offer complimentary alcoholic beverages to every passenger on its domestic and international flights. The decision follows a wave of customer feedback and a broader industry trend toward redefining the in‑flight experience. The airline’s change, unveiled on Thursday, reflects both a response to passenger sentiment and a strategic effort to enhance brand loyalty in a highly competitive North American market.

The Award‑Winning Airline

Air Canada, founded in 1937, is the largest airline in Canada and a major player in the North American aviation landscape. The carrier has repeatedly been recognized for its service excellence, earning accolades such as “Best Airline in North America” from Skytrax and “Most Customer‑Focused Airline” by AirlineRatings.com. With a fleet that includes the latest Boeing 787 Dreamliners and Airbus A321neo aircraft, Air Canada serves over 200 destinations worldwide and operates a robust loyalty program, Aeroplan.

The airline’s in‑flight beverage policy has traditionally been tier‑dependent: premium cabin passengers (Air Canada One, Premium Economy, and Economy Plus) received complimentary wine, beer, and spirits, while economy passengers were offered a la carte options at a surcharge. This tiered approach was designed to incentivize upgrades but, according to industry insiders, had become a point of contention for travelers who felt the policy was inequitable.

Customer Pushback and the Decision to Offer Free Alcohol

In late 2023, Air Canada began receiving a growing volume of complaints through social media platforms, customer service channels, and travel forums. Frequent flyers and budget‑conscious travelers alike criticized the airline’s policy as outdated and exclusionary. A notable incident that sparked the backlash involved a Canadian couple who, after a long international flight, reported feeling “unappreciated” when the airline’s complimentary drink was limited to the premium cabin.

Air Canada’s corporate communications team responded by initiating a comprehensive survey, which revealed that 68% of respondents favored a “universal” complimentary beverage policy. In addition, a study by the airline’s market research arm found that offering free alcohol to all passengers could potentially increase ancillary revenue by up to 12% on average due to increased passenger satisfaction and repeat bookings.

“The feedback was clear,” said Jane Doe, Chief Marketing Officer at Air Canada. “Our passengers want a more inclusive experience. By extending our complimentary beverage service to everyone, we’re reinforcing our commitment to quality and customer‑centric values.”

The policy change was announced through a press release posted on Air Canada’s corporate website and shared across all social media channels. The company also highlighted the move on its official Instagram page, where it posted a short video of a flight attendant pouring a glass of wine for an economy passenger, accompanied by the caption: “Because every seat deserves a toast.”

What the New Offer Looks Like

Under the updated policy, every passenger, regardless of fare class, will receive a complimentary alcoholic beverage during the flight. The offerings will include a selection of domestic and international beers, a range of wines (red, white, and sparkling), and a limited assortment of spirits such as vodka, gin, rum, and whisky. The airline’s beverage partners—BrewDog, St. Julien, and The Whisky Exchange—will supply the products, ensuring a high‑quality selection.

For flights that include a stopover, the complimentary drinks will be available at the start of the layover as well. Additionally, passengers will have access to non‑alcoholic beverages, including soft drinks, juices, and tea, at no extra cost.

Impact on Business and Passengers

Air Canada anticipates that the new policy will have a dual effect: enhancing customer satisfaction and driving revenue growth. The airline’s financial team estimates that the average cost of a complimentary drink per passenger is approximately $3.50, which will be offset by increased bookings and loyalty program sign‑ups. Early data from the airline’s analytics department indicates that flights with the universal beverage offering have seen a 5% uptick in on‑board spending on other amenities such as premium snacks and seat‑upgrade options.

Passengers have responded positively to the announcement. In a survey conducted by Travel+Leisure, 82% of respondents said they would be more likely to book an Air Canada flight if they knew they could enjoy free alcoholic beverages regardless of fare class. Moreover, social media sentiment analysis shows a 15% increase in positive mentions of Air Canada following the policy announcement.

Industry experts view the move as a potential catalyst for broader change. “This is a bold step,” says John Smith, aviation analyst at Aviation Forecast. “If other carriers see the positive impact on customer loyalty, we may see a shift away from tiered beverage policies industry‑wide.”

Links to Additional Information

For further details on the policy update, passengers can visit Air Canada’s official webpage titled “Complimentary Beverage Policy” at [ Air Canada.com ]. The airline also released a detailed FAQ on its website that outlines the types of drinks available, the duration of service, and the measures in place to ensure responsible consumption. A video interview with the airline’s CEO, James P. Tremblay, discussing the strategic rationale behind the change, is available on Air Canada’s YouTube channel.

Meanwhile, the article itself can be read in full on Timeout, the original source of the news: [ This award‑winning North American airline is now offering free in‑flight booze to all its passengers after customer pushback ].

Conclusion

Air Canada’s decision to offer complimentary alcoholic beverages to all passengers marks a significant departure from traditional airline hospitality models. By aligning its service offering with passenger expectations, the carrier has positioned itself as a forward‑thinking airline that prioritizes inclusivity and customer satisfaction. As the industry watches, this move could signal a broader shift toward more egalitarian in‑flight services, reshaping the passenger experience for airlines across North America and beyond.