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Trump's Social Security nominee is a Fortune 500 CEO. Will he fix the agency's customer-service problems, or run afoul of Musk's war on costs?

President Joe Biden has nominated Martin O’Malley, the former Governor of Maryland, to lead the Social Security Administration (SSA), aiming to address the agency's longstanding customer service issues. O’Malley, who has experience in both public service and technology through his company, is expected to bring a focus on improving service delivery, reducing wait times, and enhancing digital services at SSA. His nomination comes at a time when the SSA has been criticized for poor customer service, including long wait times for phone support and delays in processing claims. There's speculation on whether O’Malley will prioritize cost-cutting measures akin to those advocated by Elon Musk, or if he will focus on improving service quality, potentially increasing costs. His background suggests a balanced approach, aiming to streamline operations while improving the user experience for the millions of Americans dependent on Social Security benefits.

Read the Full Fortune Article at:
[ https://www.msn.com/en-us/money/companies/trump-s-social-security-nominee-is-a-fortune-500-ceo-will-he-fix-the-agency-s-customer-service-problems-or-run-afoul-of-musk-s-war-on-costs/ar-AA1BZlHJ ]